Terms and Conditions
These are the terms and conditions on which we supply our products to you. Please read these terms carefully before ordering with us. These terms tell you what you need to know about buying with us. If you think that there might be a mistake in these terms, please let us know. We may revise these terms and conditions without notice by posting revised terms and conditions of sale on our website. The terms and conditions posted on the website at the time you place your order will govern that purchase.
1. Who we are and how to contact us:
1.1 Who we are. We are Vibe Exercise Ltd – a company incorporated and registered in England and Wales with company number 010248221. Our main office is at 9 Shuttleworth Close, DN11 0FP, Rossington, United Kingdom and our registered VAT number is GB356368568.
1.2 How to contact us. You can contact us at https://www.vibeexercise.com/contact or via email contact@vibeexercise.com
1.3 How we may contact you. If we have to contact you, we will send an email to the email address you provided to us in your order.
2. Placing an order:
2.1 How you can place an order. Orders are placed through our website. Once you’ve added the product(s) you’d like to your basket, you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information. Please check your order (e.g. the product(s), size(s) and delivery address) before clicking the “complete order” button or the “pay now” button.
2.2 Acceptance of your order. Your order is an offer from you to us to buy the product(s) in your basket. After you place an order, you will receive an email from us confirming that we have received it. Our official acceptance of your order takes place when we email you to confirm we’ve dispatched your product(s). It’s at this point that a contract will come into existence between you and us. When we acknowledge your order, we’ll also confirm your order number. If you need to contact us about your order, you should quote this number.
2.3 Restrictions on placing orders. To order our products, you must be at least 18 years old and be authorised to use the payment method which you use to pay for the products you order. If you are under 18, you may place an order only with involvement of a parent or guardian.
3. Our rights to cancel your order
3.1 If we cannot fulfil your order. In the unlikely event that we’re unable to fulfil your order (e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided,or there has been an error in the pricing or description of the product), we’ll let you know by email and we won’t charge you for the product.
3.2 Unusual or suspicious activity. We provide our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or re-sale purpose. If this happens to you and you think we’ve made a mistake, get in touch with our customer service team through our online form at vibeexercise.com/contact.
3.3 Suspending the supply of products. We may have to suspend the supply of a product to you to:
3.3.1 deal with technical problems or make minor technical changes;
3.3.2 update the product to reflect changes in relevant laws and regulatory requirements; and/or
3.3.3 make changes to the product as notified by us to you.
4. Our products
4.1 What we provide. We provide fitness clothing. All Vibe Exercise clothing is exclusively designed in England. Our clothing has been made to the highest standards in Poland. We visit the factories we use to ensure that they are high quality, safe places and that they adhere to high ethical standards.
4.2 Descriptions of our products. The pictures of our products on our website are for illustrative purposes only. We work to ensure that colours are displayed accurately but we can’t guarantee that a device’s display of the colours exactly reflects those of our products.
5. Delivery
5.1 Delivery destination & Costs:
5.1.1United Kingdom Standard Royal Mail Tracked 48 (3-6 working days) £4.99; Courier Standard £4.99; Courier Next Day Delivery (order placed before 1 pm) £5.25;
5.1.2 Europe Royal Mail International Tracked and Signed £15.50
5.2 Additional charges.
5.2.1 Any customs, duties or additional charges which apply to your order (if your order is delivered outside of the UK, for instance) will be your responsibility and are not included in the delivery costs.
5.2.2 Large volume and heavy international orders with a volumetric weight in excess of 1.5 Kg will be invoiced additional postage costs. We will always use the cheapest methods of postage and will only charge actual postage costs if this applies to your order. If at all unsure, please contact us and we can give you a shipping quote.
5.3 When we will provide the products. When we deliver the products to you will depend on the delivery method you select during the order process, please refer to our delivery timings. If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.
5.4 We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather),we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received.
5.5 If you are not available when the product is delivered. If no one is able to take delivery and the products cannot be posted through your letterbox, the courier will notify you of the delivery attempt and tell you how to rearrange delivery or collection of the products.
6. Your rights to end the contract
6.1 You have the right to cancel your purchase without presenting a reason within thirty (30) days. The time frame within which you have a right to cancel the order, commences from the point in time at which you received the last product in your order in your possession. Certain products are exempted from the right to cancel. If you want to use your right to cancel an order you shall send a written message to Vibe Exercise regarding your decision to cancel the order (for example through email or return form on our website - you can find it in Legals/Returns).
6.2 The products subject to cancellation must be returned without broken seal and must not have been used and shall be undamaged. The product must be returned in the original packaging, with tags and labels retained.
6.3 If what you have bought is faulty you may have a legal right to end the contract (or to get the product replaced or to be given a refund). In this case, the return will be free in the United Kingdom provided. You return the product to us within 30 days (unless stated otherwise on our website) from the date you receive it.
6.4 If you want to end the contract because of one of the reasons set out below, the contract will end immediately, we will refund you in full for any products which you have paid for but which have not been supplied to you. The reasons are:
6.4.1 we have told you about an upcoming change to the product or these terms which you do not agree to;
6.4.2 we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
6.4.3 we have told you that supply of the products may be significantly delayed because of events outside our control;
6.4.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four weeks; or
6.4.5 you have a legal right to end the contract because of something we have done wrong.
6.5 Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before the products are delivered and paid for – just contact us to let us know.
7. Returns and refunds
7.1 How and when we will refund you. We will refund you the price you paid for the products by the method you used for payment. Please note we do not offer free returns. In case of receiving faulty products the return will be free in the United Kingdom
7.2 Sale Items: We do not offer refunds on sale items. If you would like to return a sale item we can offer you an exchange or credit note.
7.3 If you used a discount code to buy the product, the amount refunded will be reduced to take into account the benefit of any discount which you received when buying the product. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14-30 days from the day we receive the unused product back from you.
8. Our rights to end the contract
8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
8.1.1 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, the address for delivery; or
8.1.2 you do not, within a reasonable time, allow us to deliver the products to you.
8.2 Refunds. If we end the contract in the situations set out in clause 8.1
8.2.1 we will refund any money you have paid to us for products we have not provided.
9. Price and payment
9.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take care to ensure that the price of the product advised to you is correct. However, please see clause 9.4 for what happens if we discover an error in the price of the product you order.
9.2 We may change the price of our products. Sometimes we need to make changes to the price of some of our products. When this happens, we’ll update the prices on our website and our app. If you placed your order for a product before the price change, the price will be as stated on our website (as applicable) at the time when you placed your order.
9.3 What happens if we get the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, if the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
9.4 When you must pay and how you must pay. We accept payment by Stripe Apple Pay, Google Pay and Klarna. We will not charge you until we dispatch the products to you, although the price payable by you for the products may appear as pending transactions against the payment method you use.
9.4.1 Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options.
Payment is to be made to Klarna:
Pay Later in 3 Further information and Klarna's user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
Privacy Policy
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
10. Discount Codes
10.1 From time to time we will release discount codes (“Codes”) via email or other marketing channels. These Codes will allow a discount to be applied to a new order at vibeexercise.com. To apply a Code please enter it (and remember to click “apply”) where specified during the check-out process.
10.2 Please note:
10.2.1 Codes are valid for a limited period of time as specified in the relevant email or marketing communication, they cannot be used outside of that time period.
10.2.2 Save as expressly stated in the relevant email or marketing communication, Codes are only valid on full-priced items and cannot be used on sale, outlet or promotional items, or to purchase gift cards.
10.2.3 Only one Code can be applied per order.
10.2.4 Codes are territory/store specific, cannot be exchanged for cash and are non-transferable.
10.2.5 Codes cannot be applied towards delivery charges.
10.2.6 Returned items will be refunded at the discounted price paid (the discount applied between the goods proportionately). Where a qualifying spend is noted in relation to use of a Code, if items purchased using that Code are later returned to us which brings the amount spent below any qualifying level, the offer value may be deducted from any refund. This does not affect your statutory rights. A discount will not be applied to items subsequently replaced.
10.2.7 Orders are subject to stock availability and acceptance by us. We reserve the right to decline to accept orders where, in our reasonable opinion, a Code is invalid for the order being placed or is the subject of improper use or fraudulent activity.
10.2.8 We reserve the right to withdraw, amend or extend offers at any time on reasonable notice.
10.3 Specific offer terms and conditions are provided with each Code - for specific information relevant to that Code, please refer to the email or marketing communication on which it is featured.
11. How we may use your personal information
11.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Notice.
12. Other important terms
12.1 We may change these terms at any time. We may make changes to these terms at any time to reflect changes in the law or for any other reason. The most up-to-date version of our terms will always be displayed on our website so please have a look before placing an order for our products to ensure you know about any changes which may have been made since your last visit to our website.
12.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
12.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
